Privacy Policy

At CAPIVITY, protecting your privacy and personal information is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website (www.capivity.com).

1. Information We Collect

We collect various types of information to improve our services and ensure a safe and customized shopping experience:

a. Information You Provide to Us

• Contact details: name, email address, phone number, shipping/billing address.
• Payment details: credit/debit card information, PayPal account (processed securely via third-party payment processors).
• Account credentials: username, encrypted password (if you create an account).
• Communication records: inquiries, messages, feedback, and responses via our support channels.

b. Information Collected Automatically

When you browse or interact with our website, we automatically collect:

• Device identifiers (IP address, browser type, operating system).
• Usage data (pages viewed, time spent, referring sites, links clicked).
• Cookies and similar technologies (for personalization and analytics).

c. Information from Third Parties

We may receive information about you from:

• Advertising networks (for marketing personalization).
• Analytics providers (to measure website performance).
• Social media platforms (when you connect your account or interact with our content).

2. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: Fulfilling purchases, processing payments, arranging deliveries, and providing invoices.
• Customer Support: Assisting with inquiries, handling complaints, and resolving disputes.
• Marketing & Promotions: Sending newsletters, offers, promotions (with your consent).
• Personalization: Tailoring your shopping experience based on preferences and browsing behavior.
• Security: Detecting fraud, unauthorized access, or policy violations.
• Legal Compliance: Fulfilling obligations under applicable laws and regulations.

3. Sharing of Personal Information

We do not sell or rent your personal data to third parties. We may share information only with:

• Service Providers: Payment processors, shipping partners, marketing platforms, and customer support tools that help operate our website.
• Legal Authorities: When required by law, court orders, or to enforce our rights.
• Corporate Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity.

4. Data Storage & Transfer

Your information may be stored and processed in countries outside of your own, including the United States, where data protection laws may differ. We ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.

5. Data Security

We implement a variety of technical and organizational measures to safeguard your personal data, including:

• Encryption of sensitive information during transmission (e.g., payment data).
• Access control and authentication procedures.
• Regular security audits and updates.

However, no electronic transmission or storage system is 100% secure.

6. Your Rights & Choices

Depending on your jurisdiction, you have the right to:

• Access, correct, or update your personal data.
• Request deletion of your personal data (subject to exceptions).
• Object to or restrict certain data processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent (for marketing or optional processing activities).

To exercise your rights, contact us at: [email protected]. We will respond within 30 days as required by law.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Understand website usage patterns.
• Provide personalized content and ads.

You can manage or disable cookies via your browser settings. Disabling cookies may affect certain features of our site.

8. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their policies before sharing any personal data.

9. Children’s Privacy

We do not knowingly collect data from children under the age of 18. If we discover such information has been collected, we will promptly delete it. Parents or guardians may contact us for assistance.

10. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (such as tax or legal compliance).

11. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]