Shipping Policy

Delivery Information
Thank you for shopping with CAPIVITY. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or public holidays will be processed on the next working day.

Please note that during peak seasons, sales events, or unforeseen circumstances, processing may take slightly longer. We appreciate your understanding and patience.

Shipping and Transit Time
Estimated delivery times depend on the destination and shipping method selected at checkout. Typical delivery times range from 5 to 15 business days, depending on your region and local carrier services.

Please be aware that shipping times are estimates only and do not account for delays caused by customs clearance, local delivery restrictions, or unexpected disruptions such as severe weather.

Tracking Your Order
Once your package has been dispatched, you will receive an email confirmation with tracking details. You can use the provided tracking number to follow your shipment status on the carrier’s official website.

For registered customers, tracking information will also be available under the “Order History” section of your account.

Note: Tracking updates may take up to 48 hours to appear after dispatch, especially during weekends or holiday periods.

Shipping Restrictions
We currently ship to select countries and regions only. If you are unsure whether we can deliver to your address, please contact our customer service team at [email protected] before placing an order.

Important Reminders
Delivery times are estimated and not guaranteed.

We are not responsible for delivery delays caused by customs procedures, incorrect shipping information provided by the customer, courier delays, or circumstances beyond our control.

Any applicable import duties, taxes, or fees are the responsibility of the customer unless otherwise stated.

Need Assistance?
If your order has not arrived within the estimated time frame or if you have questions regarding shipping, please reach out to our support team at [email protected]. We’re here to help.